Responsible Gaming

Gambling should always remain a form of entertainment, not a way to make money or solve financial problems. On betmotios.com, the Bet Motion site encourages a responsible, conscious approach to play: setting limits, recognising risks, and stepping away when needed. If gambling stops being fun or starts to feel out of control, support is available and you are strongly encouraged to use it.

Bet Motion on betmotios.com is operated by Vision Media Services N.V. under an online gambling licence issued in Curacao (Antillephone N.V., licence no. 8048/JAZ). This is not a licence from the UK Gambling Commission (UKGC). UK players therefore do not benefit from UKGC supervision, UK Alternative Dispute Resolution (ADR) schemes or GamStop coverage in relation to this site. The information on this page follows recognised UK and international best practices for responsible gambling but does not change the underlying licensing or regulatory status of the site.

The operator aims to identify and reduce gambling-related harm through internal checks, player tools (such as limits and breaks where available), and access to independent support organisations. You remain responsible for your own gambling decisions, but Bet Motion at betmotios.com undertakes to offer fair information, practical tools and clear options to reduce or stop play whenever you need to.

Risk Awareness

Warning Signs of Problem Gambling

Gambling-related harm can build gradually. It is important to recognise early signs that your gambling on betmotios.com, the Bet Motion site, or elsewhere may be becoming problematic. Potential indicators include:

• Increasing frequency or stakes: betting more often, raising your stakes to chase excitement or cover previous losses.
• Preoccupation with gambling: thinking about bets, strategies or losses when you should be focusing on work, studies or family.
• Chasing losses: returning to play quickly after losing, with the intention of "winning it back" rather than accepting losses as part of gambling.
• Spending beyond your means: using money needed for rent, bills, food, healthcare or debt repayments to fund gambling.
• Borrowing or using credit to gamble: taking out loans, using overdrafts or credit cards, or borrowing from friends and family to continue playing.
• Hiding behaviour: lying about gambling, deleting transaction history, or becoming defensive or secretive when asked about your play.
• Emotional impact: feeling anxious, guilty, irritable or depressed because of gambling outcomes or debts.
• Neglecting responsibilities: missing work, studies, social events or family commitments due to time spent gambling or recovering from it.

If you recognise several of these signs, it may indicate a growing risk of gambling harm and you should consider using limits, breaks, self-exclusion and external support.

Quick Self-Assessment

The following questions are for your personal reflection. Answer honestly with "yes" or "no":

• Do you gamble with money that you cannot comfortably afford to lose?
• Have you needed to increase your stakes over time to get the same level of excitement?
• Do you frequently try to win back money that you have lost ("chasing losses")?
• Have you ever borrowed money or sold belongings to finance gambling?
• Do you feel restless, irritable or low when you try to cut down or stop gambling?
• Have you lied to friends, family or colleagues about how much or how often you gamble?
• Has gambling caused problems with your relationships, work, studies or finances?
• Do you think about gambling when you are doing other things or find it hard to concentrate because of gambling?
• Do you feel that you might have a problem with gambling?

If you answered "yes" to several questions, you may be at risk of gambling-related harm. Consider setting or tightening limits on betmotios.com, using time-out or self-exclusion, and contacting one of the professional support organisations listed below.

Limits & Tools

Deposit Limits (Daily, Weekly, Monthly)

Setting deposit limits helps ensure that spending on Bet Motion at betmotios.com remains within an amount you can afford. Where available in your account, you can set deposit limits as follows:

1. Log in: sign in to your account on betmotios.com.
2. Open your profile: go to "My Account" or a similarly named section in the top navigation.
3. Access responsible gaming tools: select "Responsible Gaming", "Player Limits" or "Deposit Limits" (wording may vary).
4. Select time frame: choose whether to set a daily, weekly or monthly deposit limit.
5. Enter your limit: type the maximum amount (for example, £20 per day, £50 per week or £150 per month) that you are prepared to deposit within that period.
6. Confirm: review the information and click "Save", "Set Limit" or similar to confirm.

In line with recognised responsible gambling practice, reductionsincreases may only come into force after a cooling-off period (for example, 24 hours or longer). This is to help prevent impulsive decisions to spend more than planned.

Time Spent Limits and Session Timers

To manage how long you spend playing on Bet Motion via betmotios.com, you may be able to set time-based controls:

• Log in and go to "My Account" -> "Responsible Gaming" or "Play Limits".
• Look for "Session Time Limit" or "Time Reminder".
• Choose a maximum session duration (for example, 30, 60 or 120 minutes) or a reminder interval (for example, every 15 or 30 minutes).
• Confirm your choice so that a pop-up or automatic logout will occur once the limit is reached, prompting you to stop or take a break.

These tools are designed to keep you aware of time spent gambling, which can pass more quickly than expected during play.

Short Breaks ("Time-Out")

If you need a temporary pause from betting on betmotios.com but are not ready for a long-term self-exclusion, you may use a time-out (short break) feature where offered:

1. Log in and open "My Account".
2. Navigate to "Responsible Gaming", "Time-Out" or "Short Break".
3. Select a duration, for example 24 hours, 48 hours or 72 hours.
4. Review the effects (you will not be able to log in or place bets during this period).
5. Confirm your request. The time-out should take effect promptly and last until the selected time expires.

During a time-out, you are encouraged to use external support resources and reassess your gambling habits. If you feel that a short break is not sufficient, consider a longer self-exclusion period as described below.

Self-Exclusion

How to Request Temporary or Permanent Blocking

Self-exclusion is a stronger measure than time-out. It is intended for situations where you feel that you are losing control of your gambling, or wish to stop completely for a significant period. On Bet Motion at betmotios.com, you may request self-exclusion as follows (where available):

1. Log in to your account on betmotios.com.
2. Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (wording may vary, e.g. "Exclusion" or "Account Closure").
3. Choose the self-exclusion period: typical options include 6 months, 1 year, 2 years, 5 years or lifetime/permanent. Select the period that best reflects your need to stop gambling.
4. Read the information: carefully review the consequences, including how your login, deposits and any remaining balance will be handled.
5. Confirm your decision: tick any required boxes confirming that you understand self-exclusion cannot usually be cancelled early and submit the request.
6. Receive confirmation: you should receive an on-screen message and/or an email confirming that self-exclusion has been applied.

Consequences of Self-Exclusion

• Access to account: once self-exclusion is active, you will not be able to log in to your Bet Motion account on betmotios.com, place bets or make deposits for the duration of the exclusion.
• Existing balance: subject to standard identity and security checks, the operator will normally seek to pay out any withdrawable cash balance upon request. Bonus funds or promotional credits may be cancelled in line with the Terms & Conditions.
• New accounts: you must not attempt to open new accounts with Bet Motion at betmotios.com during a self-exclusion. If such accounts are detected, they may be closed and any bets voided in accordance with the operator's policies.
• Cooling-off after expiry: if you request to reopen your account after a fixed-term self-exclusion, the operator may apply a cooling-off period and will review your situation carefully before any decision is made.
• Regulatory note for UK players: self-exclusion on this site does not register you with GamStop or any UKGC scheme, as Bet Motion is not licensed by the UKGC. You should also consider registering directly with GamStop to block yourself from UK-licensed online gambling sites.

If you cannot access the "Self-Exclusion" area online, you should contact customer support through the channels shown on betmotios.com and clearly state that you wish to self-exclude from all gambling with the operator.

Support Resources

Local Support for UK Players

Although Bet Motion at betmotios.com is licensed in Curacao and not by the UKGC, UK players can and should use nationally recognised help services. These are independent of the operator and provide confidential support:

• National Gambling Helpline (GamCare): call 0808 8020 133 (free from UK landlines and most mobiles), 24 hours a day, 7 days a week. Language: English. Offers telephone counselling, advice and referral to local services.
• GamCare Online Services: live chat and forums via gamcare.org.uk, providing text-based support and peer discussion in English.
• NHS Support: the UK National Health Service offers treatment for gambling addiction in some areas. See nhs.uk and search for "gambling addiction" or contact your GP.
• Samaritans: for emotional crisis or suicidal thoughts, call 116 123 (free, 24/7, confidential) or visit samaritans.org. Language: primarily English.

These organisations are independent from Vision Media Services N.V. and Overalis Ltd. They do not share information with Bet Motion unless you expressly consent. Your conversations are confidential within the limits of each organisation's safeguarding policies.

International Support Organisations

Gambling Therapy offers online counselling and support in multiple languages worldwide. Gamblers Anonymous provides peer-led group meetings in many countries; check the website for local schedules.

National and Cross-Border Self-Exclusion Schemes

• GamStop (United Kingdom): GamStop (gamstop.co.uk) is the UK's national online self-exclusion scheme for UKGC-licensed operators. Registration is free and allows you to block yourself from most UK-licensed online gambling sites for a chosen period. Important: Bet Motion at betmotios.com is not covered by GamStop because it does not hold a UKGC licence. You may nevertheless choose GamStop to restrict your access to other sites.
• RGIAJ (Spain): in Spain, the "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" allows residents to prohibit themselves from licensed gambling environments. This scheme does not apply to betmotios.com but is relevant if you also gamble with Spanish-licensed operators.
• Local registers in other countries: several jurisdictions in Europe and Latin America have national exclusion registers or venue-based exclusion options. Check your local regulator's website for details.

Blocking Software and Device Controls

To reduce access to gambling content across multiple operators and devices, you can use independent blocking tools:

• Gamban: software that blocks access to a wide range of gambling websites and apps once installed. See gamban.com for details. Some charities or treatment providers offer free licences.
• BetBlocker: free blocking software and app that restricts access to many gambling sites. See betblocker.org.
• Device and network settings: you may also use parental controls, browser blocking extensions, or filters provided by your internet service provider to limit access to gambling content.

These tools are provided by independent third parties, not by Vision Media Services N.V. or Overalis Ltd. They are subject to their own terms, privacy policies and technical limitations. No blocking solution is perfect, but they can substantially reduce impulsive access to gambling sites.

Support for Families and Friends

Family members and friends affected by someone else's gambling can also receive help:

• GamCare family and friends support: GamCare provides advice for affected others and dedicated sections in its forums (gamcare.org.uk).
• Gam-Anon: a fellowship for people affected by another person's gambling. See gamanon.org.uk or national Gam-Anon sites for meeting information.
• Online forums and chats: many international sites, including Gambling Therapy, host spaces specifically for partners, parents and friends of people with gambling problems.

All of these services aim to protect your privacy and emotional wellbeing. They do not share your information with Bet Motion or betmotios.com, unless you choose to do so.

Help for Family

Talking to Someone About Their Gambling

It can be difficult to speak to a loved one about gambling, particularly if they play on betmotios.com or other sites in secret. The following suggestions may help:

• Choose the right moment: talk when both of you are calm, without alcohol or drugs involved, and you have enough time and privacy.
• Use "I" statements: describe how their behaviour affects you (for example, "I feel worried when..."), rather than accusing or blaming.
• Focus on behaviour, not character: criticise the gambling, not the person. Avoid labels such as "addict" at the start of the conversation.
• Listen actively: allow them to speak, show that you have heard their concerns, and avoid interrupting or arguing about individual losses.
• Encourage professional help: suggest contacting GamCare or another support service, and offer to help them make the call or join an online chat.
• Set boundaries: be clear about what you can and cannot do (for example, not lending more money to cover gambling debts).

Support Resources for Families

Several organisations offer specific help to family members and friends:

• GamCare forums and chatrooms: dedicated sections for affected others, where you can share experiences and coping strategies.
• Gam-Anon: in-person and online meetings for families of people with gambling problems (see the relevant national website, such as gamanon.org.uk in the UK).
• Gambling Therapy - Family & Friends: online support groups and forums specifically for those impacted by another person's gambling.

If you are concerned about immediate risk to safety (for example, threats of self-harm), contact emergency services or a crisis helpline such as Samaritans on 116 123 (UK) without delay.

Next Steps and Professional Help

If problem gambling is affecting your household, consider the following actions:

• Encourage the gambler to use limits, time-out or self-exclusion tools on betmotios.com and other sites.
• Seek advice from a qualified psychotherapist, counsellor or psychologist specialising in addiction, either privately or via the NHS.
• Contact national helplines (such as GamCare in the UK) for practical guidance, referrals and emotional support.
• Protect your finances by reviewing joint accounts, monitoring household budgets and seeking independent debt advice where needed.
• Look after your own physical and mental health; supporting someone with gambling problems can be stressful and exhausting.

Operator's Commitment

Internal Risk Checks and Monitoring

Vision Media Services N.V., the operator of Bet Motion at betmotios.com, together with its payment processor Overalis Ltd (Cyprus), undertakes to promote safer gambling in line with recognised industry standards, even though the site is licensed in Curacao rather than by the UK Gambling Commission. Internal systems may monitor gameplay and account activity for indicators of elevated risk, which can include:

• Unusually frequent deposits or rapid increases in deposit amounts over a short period.
• Extended gambling sessions with limited breaks, especially overnight play.
• Repeated attempts to chase losses by increasing stakes after losing bets.
• Use of multiple payment methods or irregular transaction patterns that may raise affordability or AML/KYC concerns.
• Expressions of distress or requests for help in communications with customer support.

Monitoring is subject to applicable data protection and privacy laws in the relevant jurisdictions. Data is processed in accordance with the operator's Terms & Conditions and AML/KYC policies.

When the Operator May Contact You

If risk patterns are identified, the responsible gaming team or customer support may:

• Send safer-gambling messages via on-site pop-ups, email or SMS, reminding you of limits and available tools.
• Invite you to review your deposit, loss or time spent limits and consider reducing them.
• Ask additional questions about your circumstances, including affordability, and request supporting documentation in line with AML/KYC obligations.
• Temporarily impose or recommend restrictions (such as lower deposit limits or a time-out) if there is concern about potential harm.
• In serious cases, restrict or close your account, and/or apply self-exclusion, where permitted under the Terms & Conditions and Curacao regulations.

While the Curacao licence (Antillephone N.V., licence 8048/JAZ) offers fewer formal protections than a UKGC licence and historically resolves fewer disputes in favour of players, Bet Motion at betmotios.com aims to handle responsible gambling issues transparently and fairly. This does not affect your right to raise concerns with the licensing authority as described in the operator's policies.

Updates

Notification of Changes

This responsible gaming information may be updated to reflect changes in law, regulatory guidance, internal procedures or available player tools. Bet Motion at betmotios.com may notify you of material changes using one or more of the following methods:

• On-site notice: a banner or highlighted message on the website or within the "Responsible Gaming" or "Terms & Conditions" sections.
• Email: sending an email to the address registered in your account, where appropriate.
• Account messages: notifications sent to your in-account message centre, if available.

You are responsible for reviewing this page regularly and for reading any notices sent to you. Continued use of betmotios.com after changes take effect may be treated as acceptance of the updated information, to the extent permitted by applicable law.

Last Update

This responsible gaming page for Bet Motion on betmotios.com was last updated on 06 November 2025. The content is based on the operator's current Curacao licensing position and on UK and international best practice standards for responsible gambling as understood in 2025.

Contact & Feedback

Responsible Gaming Contact Channels

If you have questions about responsible gambling, wish to request limits, time-out or self-exclusion, or want to provide feedback on this policy, you should contact the operator using the channels provided on betmotios.com. Where available, you may use:

• Customer support email: use the email address displayed in the "Contact" or "Help" section of betmotios.com. If there is no separate responsible gaming address, clearly state in your message that your request concerns responsible gambling or self-exclusion.
• Telephone support: if a support phone number is listed on betmotios.com for your region, you may call and ask to speak to an agent about responsible gambling or account restrictions.
• Live chat or contact form: use any live chat or web form available on the site to submit requests for limits, time-out, self-exclusion or information. Keep a record (such as screenshots or email copies) of your communication.

Contact details may vary by country of residence and over time. Always refer to the current information shown on betmotios.com to ensure you are using the correct email address, phone number or contact form.

Feedback and Self-Control Requests

When contacting the operator about responsible gaming, providing clear information helps the team respond quickly and appropriately. Where possible, include:

• Your full name and username on Bet Motion at betmotios.com.
• Whether you are requesting deposit or time limits, a time-out, self-exclusion, or general information.
• The specific limits or exclusion period you wish to apply (for example, "£50 per week deposit limit" or "self-exclusion for 1 year").
• Any concerns about your gambling behaviour that you want the team to understand.

If you do not receive a timely response or are unsure whether your request has been implemented, avoid further gambling activity and contact support again for confirmation. For urgent emotional or mental health concerns, you should also use the independent helplines and services listed in the "Support Resources" section.