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Privacy Policy

This privacy policy explains how Bet Motion, operated under the Bet Motion brand via the website betmotios.com (the "Site"), collects, uses, discloses, and protects your personal data when you access or use our gambling and related services. It applies to players, account holders, and other visitors from the United Kingdom who interact with the Site, whether or not they register or place bets. This policy is effective from 1 January 2026 and should be read together with our Terms & Conditions, AML/KYC Policy, and Responsible Gambling Policy available through the Site.

Who We Are

For the purposes of data protection law, the primary entity responsible for your personal data (the "data controller" or equivalent concept) in relation to Bet Motion is:

  • Operator: Vision Media Services N.V., a company incorporated under the laws of Curaçao and operating the Bet Motion brand.
  • Gambling Licence: Licence number 8048/JAZ, issued by Antillephone N.V. under the Government of Curaçao.
  • Registered jurisdiction: Curaçao (exact corporate registration details and registered office address as published on the official Bet Motion / betmotios.com corporate information pages).

Payment processing and certain back-office services for Bet Motion may be provided by:

  • Payment Processor: Overalis Ltd, a limited company incorporated in Cyprus, acting as a payment and settlement service provider on behalf of Vision Media Services N.V.

Although we operate under a Curaçao gambling licence and do not hold a licence from the UK Gambling Commission, we process personal data of users located in the United Kingdom. For those users, we aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as with applicable principles under the EU GDPR and relevant Mexican data protection law where our Latin American operations intersect with your data.

We have designated a privacy contact function (data protection point-of-contact) for all data protection matters:

  • Data Protection Contact / DPO Function: Data Protection Officer, Vision Media Services N.V.
  • Email: [email protected]
  • Postal: Data Protection Officer, Vision Media Services N.V., Curaçao (current mailing details are available via the contact section of betmotios.com).

You may also contact us through any contact forms or channels provided on betmotios.com for privacy-related queries.

What Personal Data We Collect

Identity and Contact Data

  • Registration and profile data: full name, date of birth, country of residence, address (where requested), username, password, preferred language, and proof of identity/age documents (such as ID card, passport, driving licence) for KYC/AML and eligibility checks.
  • Contact details: email address, telephone number, and any other contact information you provide in account settings, customer support interactions, or complaint/feedback forms.

Verification, Compliance and Financial Data

  • KYC/AML data: copies or scans of identity documents, utility bills or bank statements for address verification, information about source of funds or source of wealth where required, and results of checks against sanctions or politically exposed person (PEP) lists carried out by us or our providers.
  • Payment data: partial payment card details (for example, masked card numbers), cardholder name, transaction identifiers, payment tokens, bank account or e-wallet identifiers, deposit and withdrawal amounts, and payment history relating to your use of Bet Motion via betmotios.com.

Technical and Usage Data

  • Technical data: IP address, device identifiers, browser type and version, operating system, time zone and locale settings, approximate location derived from your IP address, and basic connection logs when you access the Site.
  • Usage and behavioural data: pages viewed, buttons clicked, time spent on pages, traffic sources, game preferences, betting and gaming history (including stakes, odds, wins/losses, session duration), responsible gambling settings (such as limits or self-exclusion used on our platform), and interactions with marketing communications (for example, whether an email was opened or a link was clicked).

Communications and Support Data

  • Customer support interactions: records of chats, emails, support tickets, voice recordings (if you contact us by phone where applicable), and metadata associated with these communications.
  • Complaints and dispute data: details of complaints, disputes, and related correspondence, including internal notes and outcomes.

Cookies and Similar Technologies

  • Cookies: small text files stored on your device that help us recognise you and your preferences. These may include session cookies (deleted when you close your browser), persistent cookies (which remain for a defined period), and first- or third-party cookies, depending on who sets them.
  • Similar technologies: web beacons, pixels, tags, SDKs, and local storage that help us measure performance, detect fraud, and tailor content and advertising.

Where required by applicable law, certain data fields are mandatory (for example, age and identity information needed for legality and AML/KYC). If you fail to provide such required information, we may be unable to open or maintain your account, allow betting, or process payments.

Legal Basis for Processing

Contractual Necessity

  • Account and service provision: We process your identity, contact, technical, and usage data because it is necessary to create, administer, and operate your Bet Motion account, to offer games and betting services, to manage deposits and withdrawals, and to provide customer support.
  • Performance of gaming transactions: We use payment data and betting history to settle bets, credit winnings, apply bonuses, and calculate loyalty or promotional rewards as described in applicable Terms & Conditions on betmotios.com.

Compliance with Legal Obligations

  • KYC/AML and responsible gambling: We process identity, verification, payment, and behavioural data to comply with anti-money laundering, counter-terrorist financing, fraud-prevention obligations, and, where applicable, responsible gambling requirements imposed by laws in Curaçao and other relevant jurisdictions.
  • Tax, accounting, and regulatory reporting: We retain and use transactional and account information to meet accounting, tax, and regulatory reporting obligations, as well as record-keeping requirements under applicable law.

Legitimate Interests

  • Service improvement and analytics: We analyse aggregated or pseudonymised usage and behavioural data to improve our products, user experience, and platform stability, provided that our interests do not override your fundamental rights and freedoms.
  • Fraud detection and security: We collect and review device data, IP addresses, login patterns, and betting behaviour to detect and prevent fraud, abuse, money laundering, bonus misuse, and other prohibited activities.
  • Grey-market and jurisdictional management: We use location-related data and account information to enforce our policies regarding restricted territories and to manage our operations as a Curaçao-licensed operator serving, among others, users in the UK on a grey-market basis (without UKGC licence).

Consent

  • Marketing communications: Where required by law, we will only send direct electronic marketing (such as promotional emails, SMS, or push notifications) with your prior consent, which you can withdraw at any time.
  • Non-essential cookies and similar technologies: We use analytics, preference, and advertising cookies based on your consent, as indicated by your choices in our cookie banner or settings. You may withdraw or modify your consent at any time in the ways described in the "Cookies & Tracking Technologies" section.

Where we rely on consent, you are free to refuse or withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. Where we rely on legitimate interests, you have the right to object as explained in the "Your Rights" section.

Purpose of Processing

Provision and Operation of Casino Services

  • Account creation and management: To open and manage your Bet Motion account, verify your eligibility, maintain your profile, and provide you with access to games and betting products on betmotios.com.
  • Execution of transactions: To process deposits, withdrawals, bets, wagers, and payouts, including currency conversions where applicable, using our payment partners and internal systems.

Compliance, Risk and Responsible Gambling

  • Legal, regulatory, and AML/KYC obligations: To fulfil obligations under applicable laws, including identity verification, transaction monitoring, record-keeping, and reporting of suspicious activities to competent authorities where required.
  • Responsible gambling and account controls: To apply and manage self-exclusion measures, limits, reality checks, and other responsible gambling tools offered on our platform, and to monitor for indicators of problematic gambling behaviour.

Service Improvement and Personalisation

  • Analytics and performance measurement: To evaluate game performance, site reliability, user flows, and marketing effectiveness, so we can optimise the Site and our services.
  • Personalised content: To provide tailored offers, recommendations, and content based on your preferences and historical interactions, where permitted by law and your preferences.

Marketing and Communications

  • Direct marketing: To send you promotional messages, bonus offers, newsletters, and notifications about new products or features, where you have consented or where permitted by law.
  • Service-related communications: To send non-promotional messages such as transactional emails, account alerts, security notifications, and updates to legal documents that affect your use of Bet Motion.

Fraud Prevention, Security and Dispute Management

  • Fraud and abuse prevention: To monitor accounts for suspicious behaviour, prevent chargebacks, multiple-account abuse, and misuse of bonuses, and protect the integrity of our games and promotions.
  • Dispute resolution and legal claims: To investigate and resolve complaints and disputes (including those related to our Curaçao licence 8048/JAZ), and to establish, exercise, or defend legal claims in court, arbitration, or before regulatory authorities.

Disclosure & Sharing

Service Providers and Payment Partners

  • Payment processors and financial institutions: We share payment-related and limited account data with Overalis Ltd (Cyprus) and other authorised payment service providers, banks, card schemes, and e-wallet providers in order to process deposits, withdrawals, refunds, and chargebacks.
  • IT and infrastructure providers: We may share technical and usage data with hosting providers, cloud infrastructure operators, analytics services, and fraud-detection tools that help us operate, secure, and maintain the Site.

Regulators, Authorities and Dispute Bodies

  • Gambling regulators and licensing bodies: Where required, we may disclose relevant records to Antillephone N.V. and other authorities involved in regulating our 8048/JAZ licence.
  • Law enforcement and other authorities: We may share your data with courts, law enforcement agencies, tax authorities, and other public bodies when we are legally obliged to do so or when necessary to protect our rights, the rights of our customers, or the safety and security of our services.

Affiliates, Group Companies and Business Transfers

  • Group entities and affiliates: We may share personal data with affiliated companies, including entities involved in Bet Motion operations in Latin America (such as Brazil and Mexico), for centralised risk management, reporting, support, and consistent service delivery, subject to appropriate safeguards.
  • Business transfers: If we undergo a restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to confidentiality and protection measures.

Advertising and Analytics Partners

  • Marketing and analytics providers: With your consent where required, we may share pseudonymised identifiers, cookie data, and aggregated usage information with third-party analytics and advertising networks to measure performance of campaigns and deliver targeted advertising.

We do not sell your personal data in the sense of transferring it to third parties for their own independent marketing purposes without your knowledge. Where a third party acts as our data processor, it may only process your data on our documented instructions and must implement appropriate security measures.

International Transfers

Cross-Border Data Flows

  • Non-UK/EEA locations: As a Curaçao-licensed operator with operational ties to Latin America (including Brazil and Mexico) and payment processing in Cyprus, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA), including but not limited to Curaçao, Cyprus, Brazil, and Mexico.
  • Third-country service providers: We may also use service providers located in other countries (for example, infrastructure or security providers in the EEA, the United States, or other jurisdictions), subject to adequate safeguards.

Legal Safeguards

  • Standard contractual clauses and UK-specific terms: Where we transfer data from the UK or EEA to a country that is not recognised as ensuring an adequate level of data protection, we seek to implement appropriate safeguards such as the European Commission's Standard Contractual Clauses together with the UK International Data Transfer Addendum or the UK International Data Transfer Agreement, as relevant.
  • Organisational and technical protections: We also implement security measures such as access controls, encryption, and internal policies to ensure that your data remains protected regardless of location.

You may obtain more information about the specific safeguards used for international transfers, or request a copy of the relevant contractual provisions (with commercially sensitive information redacted), by contacting us at [email protected].

Data Retention

Retention Principles

  • Purpose limitation: We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
  • Legal and regulatory obligations: Because betting and payment activities are subject to strict AML/KYC and record-keeping rules, we are required to keep certain data for minimum periods set by applicable law in Curaçao and other relevant jurisdictions.

Typical Retention Periods

  • Account and transaction data: Identity, contact, KYC/AML, and detailed transaction data are typically kept for the duration of your relationship with Bet Motion and for up to five (5) to seven (7) years after account closure or your last transaction, to comply with legal obligations and to defend against potential legal claims.
  • Marketing data: Information used for direct marketing is retained until you withdraw your consent or object to such processing, after which it will be promptly suppressed from active marketing lists while we may keep a minimal record to respect your decision.
  • Cookies and technical logs: Cookie data and logs are retained in accordance with their technical lifetimes and internal policies, which generally range from the duration of your browsing session up to two (2) years, unless a longer period is required for security, fraud investigations, or legal proceedings.

Deletion and Anonymisation

  • Deletion or anonymisation: When personal data is no longer necessary for the purposes for which it was collected and no legal obligations require its retention, we will either securely delete it or anonymise it so that it can no longer be linked to you.
  • User requests: Your right to request deletion or cancellation of your data (subject to legal retention requirements) is explained in the "Your Rights" section.

Your Rights

Rights under UK GDPR / EU GDPR

If you are located in the United Kingdom (or, where applicable, in the EEA), you have the following rights under the UK GDPR / EU GDPR in relation to your personal data processed in connection with Bet Motion:

  • Right of access: To obtain confirmation as to whether we process personal data about you and, if so, to receive a copy of that data together with information about how we process it.
  • Right to rectification: To request correction or completion of inaccurate or incomplete personal data we hold about you.
  • Right to erasure ("right to be forgotten"): To request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected, you have withdrawn consent, or you successfully object to processing. This right may be limited where retention is required by law (for example, AML/KYC record-keeping).
  • Right to restriction of processing: To request that we restrict processing of your data in specific circumstances, such as while we verify its accuracy or assess an objection.
  • Right to object: To object at any time to processing based on our legitimate interests, including profiling related to such interests. You also have an absolute right to object to direct marketing at any time.
  • Right to data portability: To receive certain personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another controller where technically feasible.
  • Right to withdraw consent: Where processing is based on your consent (for example, for certain marketing emails or non-essential cookies), you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Rights under Mexican Privacy Law (ARCO Rights)

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations in Mexico, as relevant to our Latin American operations and where your data is processed within that context, you may also have the following ARCO rights:

  • Access: To know which of your personal data we hold, how we obtained it, and the conditions of its processing.
  • Rectification: To request correction of personal data that is inaccurate or incomplete.
  • Cancellation: To request that we cancel (delete) your personal data from our records when you consider that it is not being processed in accordance with applicable principles, duties, and obligations, subject to legal retention requirements (for example, AML/KYC).
  • Opposition: To oppose the use of your personal data for specific purposes, such as marketing or profiling, where appropriate.

You may also request the revocation of your consent for certain processing operations and the limitation of the use or disclosure of your personal data, subject to applicable law.

How to Exercise Your Rights

  • Submission of requests: You can exercise your rights by contacting us at [email protected] or via any dedicated privacy or contact form made available on betmotios.com. To help us process your request, please indicate "Data Protection Request" in the subject line and specify the right you wish to exercise.
  • Verification: We may ask you to provide information or documentation to verify your identity before we act on your request, particularly where sensitive data or financial details are involved.
  • Response time: We aim to respond to all valid requests within 30 days (one month) of receipt. If your request is complex or we receive numerous requests, we may extend this period and will inform you of the extension and reasons.
  • Fees: We generally handle your requests free of charge. We may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive, in accordance with applicable law.

Cookies & Tracking Technologies

Types of Cookies We Use

  • Strictly necessary cookies: Essential for the operation of Bet Motion on betmotios.com, enabling core functions such as page navigation, login sessions, and access to secure areas. These cookies cannot be disabled through our systems.
  • Functional cookies: Help us remember your preferences (such as language, region, and display settings) to provide a more personalised experience.
  • Analytics and performance cookies: Collect information about how visitors use the Site - such as which pages are visited most frequently and error messages encountered - so that we can improve performance and usability.
  • Advertising and targeting cookies: Used (with your consent where required) to deliver adverts that are more relevant to your interests and to measure the effectiveness of marketing campaigns, including through third-party networks.

Management of Cookies

  • Browser controls: Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Please refer to your browser's help section for instructions. Disabling certain cookies may affect the functionality of the Site.
  • Internal cookie tools: Where available, you can manage your cookie preferences via our cookie banner or a dedicated cookie settings panel on betmotios.com, which allows you to enable or disable specific categories of non-essential cookies.

For more detailed information about our use of cookies and similar technologies, please consult any dedicated cookie policy made available on the Site.

Data Security

Technical and Organisational Measures

  • Encryption: We use industry-standard transport layer security (TLS 1.2+) to encrypt data in transit between your browser and our servers. Where appropriate, we also apply encryption and pseudonymisation to data at rest.
  • Access controls and authentication: Access to personal data is limited to authorised personnel and service providers who need it for legitimate business purposes, subject to role-based access controls and authentication mechanisms. Multi-factor authentication and strong password policies are implemented for critical administrative systems.
  • Network and system security: We employ firewalls, intrusion detection/prevention systems, anti-malware tools, and regular security patching to protect our infrastructure.

Governance, Training and Audits

  • Policies and procedures: We maintain internal data protection and security policies, including incident response procedures, data access protocols, and retention standards aligned with applicable legal and industry expectations.
  • Staff training: Employees and contractors who handle personal data receive training on data protection, confidentiality, and security obligations relevant to their roles.
  • Monitoring and testing: We carry out periodic risk assessments, reviews, and technical testing of our systems to identify and address vulnerabilities. We strive to align our practices with recognised security frameworks (such as ISO 27001 and SOC 2 principles) where appropriate, even if we are not formally certified.

While we take reasonable and appropriate measures to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for maintaining adequate security on your devices.

Complaints & Contacts

How to Contact Us

  • Primary contact: Data Protection Officer, Vision Media Services N.V.
  • Email: [email protected]
  • Website contact: Any contact or feedback forms provided on betmotios.com, clearly indicating that your query relates to privacy or data protection.
  • Postal contact: Data Protection Officer, Vision Media Services N.V., Curaçao (current postal details are available through the Site's contact or legal information sections).

Internal Complaint Procedure

  1. Step 1 - Submission: Submit your complaint or question in writing via email or through the Site's contact form, providing as much detail as possible (including account details, relevant dates, and any supporting documents).
  2. Step 2 - Acknowledgement: We will aim to acknowledge receipt of your complaint within five (5) business days.
  3. Step 3 - Investigation: We will review your complaint, consult relevant internal teams (such as customer support, security, or compliance), and, where necessary, request additional information from you.
  4. Step 4 - Response: We aim to provide a substantive response within 30 days of receiving a complete complaint. Where more time is needed due to complexity, we will inform you of the delay and the expected timeframe.

Escalation to Supervisory Authorities

  • United Kingdom - Information Commissioner's Office (ICO): If you are located in the UK and are not satisfied with our response or believe that we process your personal data in breach of UK data protection law, you have the right to lodge a complaint with the ICO. Further information is available at https://ico.org.uk.
  • European Union: If you are in the EEA, you may have the right to lodge a complaint with the data protection authority in the Member State of your habitual residence, place of work, or place of the alleged infringement.
  • Mexico - INAI: For matters relating to the application of Mexican privacy law (LFPDPPP) to our Latin American operations, you may lodge a complaint with the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), via its official channels at https://www.inai.org.mx.

We encourage you to contact us first so that we have an opportunity to address your concerns directly before you approach a supervisory authority.

Updates

Changes to This Privacy Policy

  • Review and revision: We may update this privacy policy from time to time to reflect changes in our services, legal requirements, regulatory guidance, or technical developments affecting Bet Motion and its operation via betmotios.com.
  • Notification of material changes: Where changes are material, we will take appropriate steps to inform you in advance, which may include email notifications, prominent banners on the Site, and/or alerts in your account dashboard.

Notice Period and User Choices

  • Advance notice: For significant changes that materially affect your rights or the way we process your data, we will endeavour to provide at least 30 days' advance notice before the updated policy takes effect, unless a shorter period is required or permitted by law.
  • Your options: If you do not agree with the updated policy, you may choose to stop using Bet Motion, close your account, and request deletion or cancellation of your personal data where permitted by law. Continued use of the Site after the effective date of an update will be treated as acceptance of the revised policy.

Last updated: January 2026. Any earlier versions of this privacy policy may be retained internally for record-keeping and compliance purposes.